Refund policy

Returns & Refunds Policy

Each HoverDrive Prints product is made specifically for you using the photos you provide. Because of the personalized nature of our products, all custom and personalized items are final sale and are not eligible for returns or exchanges due to change of mind.

Damaged, Defective, or Incorrect Orders

We want your order to arrive the way it should. If your item arrives damaged or defective, or if you receive an incorrect item, please contact us at hey@hoverdrivemedia.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos showing the problem. Once reviewed, we will provide a replacement or refund, as appropriate, at no additional cost to you.

Photo Quality & Appearance

The quality of your finished product depends in part on the quality and resolution of the photo you provide. Slight variations in color, brightness, cropping, positioning, or appearance may occur between what you see on a screen and the finished printed product. These normal variations are not considered defects.

However, if we make an error in producing your order, please contact us and we’ll make it right.

Cancellations and Changes

Because each order is custom-made, cancellations or changes may not be possible once production has started. If you need to change or cancel an order, please contact us as soon as possible at hey@hoverdrivemedia.com, and we’ll let you know whether the order can still be modified.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions

For questions about your order or this policy, contact us at hey@hoverdrivemedia.com.

This policy applies to orders shipped within the United States.